21 - 23 April 2015, Messe Stuttgart, Stuttgart, Germany

Frequently Asked Questions

Is there a way to check and see whether or not my registration has been confirmed on your web site?
I registered online and received a confirmation with a barcode. What do I do now?
How do I get a detailed list of exhibitors for the show?
What is my EXHIBITOR user name and password for online exhibitor registration?
How long does it take to receive a confirmation for my registration?
What if I do not pre-register for the exhibition?
Are exhibition-only registration fees refundable?
Will I receive my admission ticket by post?
What if I do not pre-register for the conference?
What is the cancellation date for the conference?
How do I cancel conference registrants and replace them with someone else?
Why can’t I get a partial conference refund?
Why is the early bird conference fee offered only for a limited time?
Can I attend the morning conference session and send someone else to the afternoon conference session in my place?
Is there a group conference discount?
Is there a student or government employee discount?
Is there a charge for a replacement admission ticket?
How do I get on the mailing list for next year’s exhibition?
Can I bring my small child to the exhibition? How about a well-trained pet?
Can you recommend a hotel and/or good restaurant?
Will free food and beverages be available at the show?
If I attended the show last year do I need to register again for this year’s show?

Q. Is there a way to check and see whether or not my registration has been confirmed on your web site?

A. Yes. You may enter your name and company name on the first screen of the online registration form. As long as you have entered this information EXACTLY as you did when you registered, it will tell you whether your name is in our database or if a registration record does not exist in the system.                                                          
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Q. I registered online and received a confirmation with a barcode. What do I do now?

A. Print this confirmation and bring it to the express registration desk at the show. Your barcode will be scanned and your badge will be printed immediately.                                                                                             
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Q. How do I get a detailed list of exhibitors for the show?

A.
We suggest you book mark our show web site address and return to it often during the weeks leading up to the show dates. The information on the web site is constantly updated and reflects new exhibiting companies that have joined our exhibition. You may look them up alphabetically by name of the company. Or, you may contact our Trade Shows Sales Department if you have any questions about how to exhibit or which companies are exhibiting.              
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Q. What is my EXHIBITOR user name and password for online exhibitor registration?

A. You may locate your user name and password in your Exhibitor Welcome E-mail. If you are unable to locate your user name and password,

For Europe and International: please email enquiries@melville.co.uk or call +44 (0)844 557 6502.

For US: Please email exhibitors.password@ubm.com or call +1 310 445-4200.                                      
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Q. How long does it take to receive a confirmation for my registration?

A.
Providing you included your correct e-mail address on the registration form, you will receive a confirmation via e-mail within 48 hours. Faxed confirmations take three or four days.                                                                
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Q. What if I do not pre-register for the exhibition?

A.
Then you must register on-site and you will have to pay the site registration fee (€20 one-day, €40 season pass). We offer online registration throughout show days.                                                                                     
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Q. Are exhibition-only registration fees refundable?

A.
No, exhibition-only fees are non-refundable. No Exceptions!                                                              
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Q. Will I receive my admission ticket by post?

A.
Admission tickets will not be mailed in advance. Bring your bar code to the express registration desk at the show. Your barcode will be scanned and your badge will be printed immediately. If you forget or misplace your confirmation, you may pick it up at the Pre-registered desk at our show at no charge.                                                 
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Q. What if I do not pre-register for the conference?

A.
Then you will run the risk of the session you are interested in being sold out, and you will have to pay the higher on-site conference rates.                                                                                                                    
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Q. What is the cancellation date for the conference?

A.
The cancellation deadline for the conference is 24 February 2012. Requests for paid conference refunds must be received in writing by 24 February 2012, and are subject to a €100 cancellation fee. After 24 February, you may send someone in your place, but a €50 change fee applies. If you have been mailed your conference admission ticket, it will need to be surrendered in order to make a new one for your replacement. No registration credits may be transferred to other shows and no paid conference refunds will be issued after 24 February 2012. No Exceptions.          
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Q. How do I cancel conference registrants and replace them with someone else?

A.
You must write or fax us notifying us of the change by 24 February 2012. After 24 February, a €50 change fee will apply. The replacement person may also come to the Pre-registered desk at the show and have a new conference admission ticket produced. They must bring with them the admission ticket for the person they are replacing (who is no longer coming to the show) and present it in order to receive a replacement ticket. A €50 change fee will apply.
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Q. Why can’t I get a partial conference refund?

A.
A partial conference refund is available IF the cancellation request is made in writing prior to the 24 February cancellation deadline. All but €100 will be credited back to you, unless you notify us after the cancellation deadline, at which time your only option is to send someone else in your place. No refunds will be issued after the cancellation deadline.                                                                                                                                            
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Q. Why is the early bird conference fee offered only for a limited time?

A.
The early bird fee is designated as an incentive for people to register for the show early. The benefit of signing up early as a conference registrant is to pay a substantially reduced price.                                                                                                                                
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Q. Can I attend the morning conference session and send someone else to the afternoon conference session in my place?

A.
No. Conference registration/admission tickets cannot be shared.                                                         
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Q. Is there a group conference discount?

A.
Please call our International Help Desk at +49 (0) 6922223115 for more information.                          
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Q. Is there a student or government employee discount?

A. Please call our International Help Desk at +49 (0) 6922223115 for more information.                           
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Q. Is there a charge for a replacement admission ticket?

A.
No. If you received a confirmation email that contained a barcode, you may use that as your admission ticket. If not, a replacement ticket can be printed at the Registration desk on-site with proper identification free of charge.
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Q. How do I get on the mailing list for next year’s exhibition?

A.
If you attend this year’s show, you will be on our mailing list and you will receive materials regarding next year’s show when they become available. If you would like to be added to the mailing list for another of our shows, please visit our web site at www.canontradeshows.com and click on the specific shows(s) you are interested in and complete the inquiry form for that show. We will add your name to that show’s mailing list.                                          
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Q. Can I bring my small child to the exhibition? How about a well-trained pet?

A.
For safety, insurance and security reasons, no one under the age of 16 is permitted in the exhibition halls or meeting rooms at our show. There are no childcare services available on-site. Only utility animals for the physically challenged are permitted. Please contact us at +49 (0) 6922223115 if you are handicapped and require special assistance in order to attend our event.                                                                                                                            
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Q. Can you recommend a hotel and/or good restaurant?

A.
Please visit our show web site and click the travel link for information and room rates for the show hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local restaurant and ratings information.
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Q. Will free food and beverages be available at the show?

A.
FREE food and beverages will not be available at the show. You may purchase refreshments and luncheon items at the facility concession stands. (Coffee breaks are included for conference registrants only.) Please refer to the conference page of this web site for information on what is included with your conference registration.              
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Q. If I attended the show last year do I need to register again for this year’s show?

A.
Yes. We start a new database for every show, every year. You must pre-register for every show you plan to attend. We do not “carry over” registrations from show to show or year to year.                                                 
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Media Partner

maschine
maschine

Venue

Messe Stuttgart
Messepiazza
D-70629 Stuttgart
Germany
Halls 3, 5 & 7

Contact

MEDTEC Europe Helpdesk
E:medteceurope@ubm.com

Dates

21-23
April 2015
MEDTEC: Your worldwide medical manufacturing platform